2nd Line Azure Engineer
VR #3411003
2nd Line Azure Engineer
London
£30,000 - £35,000
We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk.
As 2nd Line Azure Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments.
Job Duties
- Provide second line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively.
- Investigate, diagnose and resolve complex technical issues escalated from first line support.
- Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction.
- Maintain accurate documentation of all support activities, including incident reports and resolution steps.
- Collaborate with third-party vendors and internal teams to resolve issues beyond immediate scope.
- Participate in continuous service improvement initiatives by providing feedback and suggestions.
- Ensure compliance with company policies, procedures and security standards in all support activities.
- Support desktop and mobile device management through Intune, including policy application and troubleshooting.
- Monitor system performance and assist with the deployment of updates or patches as required.
Required Experience:
- At least two years’ experience working in a second line IT support capacity.
- Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune.
- Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls.
- Excellent verbal and written communication skills, with the confidence to engage directly with customers.
- Ability to commute reliably to Central London on a daily basis.
- A relevant IT qualification or equivalent experience in a technical support role is essential.
- Experience supporting Microsoft 365 workloads and Azure Active Directory services.
- Experience with device management solutions, preferably Microsoft Intune.
- Strong problem-solving skills with a methodical approach to incident management.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Good interpersonal skills with the ability to explain technical information clearly to non-technical users.
To apply for this role as 2nd Line Azure Engineer, please click 'Apply Online' and upload an updated copy of your CV.
**Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location. **